Initially we had a problem with the scooter, but the support staff answered and worked us through the problem. Since then then scooter has been wonderful. The speed is so much faster then our previous scooter that died after 1 month with no support available. Very nice head and tail light for night time touring. My wife has been non-weightbearing for 6 months due to a foot injury and the scooter has saved her sanity, allowing her to get outside and drive around. I had to leave my car for repair and rode the scooter back to pick it up, it goes as fast as my electric bike and folds up to fit in the trunk. Turning radius not as tight as a 3 wheeler, but very stable!